Egypt’s consumer protection law is meant to protect the rights of the purchasers of goods and services, ensure fair trade and competition, and promote the circulation of correct information in the marketplace. Consumer Protection Law 67/2006 was amended in 2018 by Law 181 to give more authority to Egypt’s Consumer Protection Agency (CPA) and more rights to consumers. In 2020, the CPA received more than 169,000 complaints, including 52,000 statements of dissatisfaction with durable goods making up the majority of them. The agency can negotiate with companies or other bodies that are the object of complaints by consumers in order to find solutions that come short of legal action. This approach shortens the time needed to solve problems, makes life easier for consumers, and has led to the successful resolution of complaints pending between the companies and the courts for years.
